Refund policy

If you simply change your mind and no longer want the product, you can ship it back at your own cost. We will deduct the original postage fee and refund the balance.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@busyboard.com.au. We’ll instruct you where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@busyboard.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we arrange a return label for you to return the item, the return item must be received by us within 10 days.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Clearance items are not eligible for refund or return unless the item is faulty.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellation Policy

All cancellations initiated by the customer will incur a 2.5% fee. This fee reflects the non‑recoverable payment processing and administrative expenses associated with preparing your order.