FAQs
What currency are the prices do I see on the site?
All prices are in Australian Dollar.
All prices are in Australian Dollar.
I just placed an order, when will it ship?
All Items are generally dispatched within 1-2 business days from Melbourne.
Tracking numbers will be provided after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at info@busyboard.com.au
All Items are generally dispatched within 1-2 business days from Melbourne.
Tracking numbers will be provided after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at info@busyboard.com.au
What if my product is in defects?
We make sure all our products are checked before they leaving for shipment, if something goes wrong, please contact us within the first 7 days of receipt of your order for any defects, send us with clear photos and explanations, we will try our best to resolve the issue.
Can I cancel my order?
Sorry we don't accept cancelation. If you really hit the button by accident, please contact us immediately before we pack your order. Once the order has printed shipping label, you will not be able to cancel it.
Sorry we don't accept cancelation. If you really hit the button by accident, please contact us immediately before we pack your order. Once the order has printed shipping label, you will not be able to cancel it.
I have entered an incorrect address what do I do now?
Please make sure you enter the correct shipping details. If the parcel has been returned due to wrong address ( missing unit number, wrong suburb, etc) or unclaimed parcel, we can only partially refund the balance after we have received the returned parcel.
How long does shipping take?
Due to the current Covid influence, Australia post and other partnered courier companies may experience delay. For more information, check their estimated delivery time frames here: https://auspost.com.au/service-updates/domestic-delivery-times
Due to the current Covid influence, Australia post and other partnered courier companies may experience delay. For more information, check their estimated delivery time frames here: https://auspost.com.au/service-updates/domestic-delivery-times
Most of Melbourne metropolitan delivery will be from Sendle. Interstate, regional and rural areas will be most likely delivered by Australia Post. busyboard.com.au has the final decision on which service will be used for each delivery. Expedited shipping is available at extra cost, please message/contact us with your post code for a quote.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your shopping a wonderful experience! You can reach us out instantly by typing your questions in the chat box, we will be helping you at our earliest convenience.
Or, please send us an email to info@busyboard.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.